Maintain Open Lines of Communication - Providing continuous updates is critical to providing a transparent and honest service. Provide honest updates, even if the news is bad, advises Foxhoven. Customers will get more annoyed and lose faith in your brand if you leave them guessing.
Evaluate and Improve — Take a look at how your consumers perceive your job. Checking in or submitting a survey is a great method to find out how they feel about you. He cautions against taking anything to heart. But, anytime there's opportunity for improvement, pay attention and make the necessary changes to grow your company.